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SIS as a systems integrator, has program or project management responsibility, which includes overall management for delivery of the end product. Typical tasks of Systems Integration Projects:

  • Help Desk Tier I, II & III Support
  • Customer Care & Relations
  • Collections
  • Workload Scheduling & Forecasting
  • Quality Assurance & Optimization
  • Training
  • Technical Support
  • Billing Support
  • Customer Retention
  • Inbound/Outbound Sales
  • Integrated Web Chat
  • Executive Appeals
  • Back Office Support
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