Call Center
SIS as a systems integrator, has program or project management responsibility, which includes overall management for delivery of the end product. Typical tasks of Systems Integration Projects:
- Help Desk Tier I, II & III Support
- Customer Care & Relations
- Collections
- Workload Scheduling & Forecasting
- Quality Assurance & Optimization
- Training
- Technical Support
- Billing Support
- Customer Retention
- Inbound/Outbound Sales
- Integrated Web Chat
- Executive Appeals
- Back Office Support