Call Center

SIS as a systems integrator, has program or project management responsibility, which includes overall management for delivery of the end product. Typical tasks of Systems Integration Projects:

• Help Desk Tier I, II & III Support
  
• Customer Care & Relations
• Collections
  
• Workload Scheduling & Forecasting
• Quality Assurance & Optimization
• Training
• Technical Support
• Billing Support
• Customer Retention
• Inbound/Outbound Sales
• Integrated Web Chat
• Executive Appeals
• Back Office Support